The FAQ is the first-line-support of the BRIGADE Software Suite.

A majority of your questions are answered here.
If no answers could be found in the FAQ, please search through our database of previously answered support errands which we find essential and informative.
In case of further issues, contact our Software Support through mail or telephone.

General Information

Please take some time and read through the instructions for how to create and update a support issue. The instructions are avaiable in both english and swedish by clicking the download buttons below.

Download the Support Instructions in English
 
File:BRIGADEsupport_en.pdf
Filetype:PDF-file (pdf)
Date:11-08-31
Size:98 KB
Notes:None
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Download the Support Instructions in Swedish
 
File:BRIGADEsupport_sv.pdf
Filetype:PDF-file (pdf)
Date:11-08-31
Size:97 KB
Notes:None
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Preferred chain of contact regarding support issues

The purpose of this support flow is to minimize the time spent on minor support issues, which will lead to quicker response and higher quality regarding support errands received.
An other positive effect for the users of the BRIGADE Software Suites is the fact that a quick and accessible database can provide help and guidelines 24/7 which increases your business efficiency and productivity.

  1. The user is initially referred to the F.A.Q (frequently asked questions) which acts as the first-line of support where the most common problems are answered.

    Questions and answers are divided into categories (for example modeling techniques). Moreover the F.A.Qs for the BRIGADE/Standard and BRIGADE/Plus software packages are separated from each other for additional ease of access.

  2. If your question still cannot be answered through the F.A.Q and your account is connected to a support subscription you may access the knowledge database with your given credentials where more advanced questions are answered. The answers are more elaborate than those found in the F.A.Q section.

  3. In case your question cannot be answered by either the F.A.Q or Knowledge database you can contact our support by email or telephone. You can use the contact form under the Contact section to establish a support errand.

    The purpose of the contact form is to reduce the amount of incoming spam delivered to the support department. Later on you might just as well email the support address directly and append any attachments.